Reflections on Achieving Your Goals: Develop an Accountability Mindset and Culture

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High performing teams trust each other. Like raising an orchid, building trust requires a lot of attention and dedication to nurture, but it can be broken by a single mistake.

If you cannot trust your teammates, morale will go down. If you cannot trust your manager, you will hate to go to work. If you cannot trust your employee, you will avoid giving them important work.

Accountability matters

Accountability is one of the big inputs to trust. Can you depend on your co-worker’s deliverable to be ready in time and quality when you need it? Or do you need to chase them down, or worst case have to fix issues yourself in the last minute?

Decide if you commit, but once you do it, do it fully.

Accountability does not mean that you have to say yes to everything. However, once you do, make it a personal promise. Make it a matter of personal pride and values to come through on your promises.

Asking for help – be specific

Be specific when you ask someone for help. Don’t make ambiguous statements like “Someone should do X.” No one will feel responsible. In first responder training, they teach you to point to a person and tell them exactly what to do, otherwise no one will hear you.

Ask directly, explaining the ‘why’: “In order to achieve X, can you do Y by Z?”

Agreeing to help – treat it as a personal promise

When you are asked to help, you don’t have to say ‘yes’. You don’t have to agree to the timeline right away. It’s ok to explain tradeoffs if you take on that new task. It’s ok to ask what drives the timeline and offer a different date that you can make. Ask questions, understand reason and priority, be clear what you can do by when before you commit.

Once you commit you commit. It’s not ok to pay lip service and then let the other person hang. It’s not a badge of honor to miss a promise because you were “too busy”.

You need to make a personal promise or say “no”. Right there and then. Don’t leave it ambiguous, hoping a miracle happens along the way or everyone will forget.

When you do commit and confirm, be specific: “I will do X by Y.”

After you committed, block time in your calendar right away. Treat your commitment as a personal promise. Delivering against your commitment will not only impact how you are viewed in the team, it also subconsciously reflects on how you perceive your own personal integrity.

In many ways, the worst impact one has by not delivering on promises is onto oneself.

 


Did you like this article? Want to read more?

I will keep posting articles here and I have them lined up way into summer 2020. However if you want to get it all in one comprehensive, structured, and grammar-checked (!) view, check out our new book:

 

Put on your oxygen mask first - book cover

Put On Your Own Oxygen Mask First

A practical guide to living healthier, happier and more successful in 52 weekly steps

By Alfons and Ulrike Staerk

ISBN 9781077278929

Find it on Amazon: Paperback, Kindle

 

If you like what you’re reading, please consider leaving a review on Amazon. If you don’t like it, please tell us what we can do better the next time. As self-published authors we don’t have the marketing power of big publishing houses. We rely on word of mouth endorsements through reader reviews.

Reflections on Achieving Your Goals: If You Make a Mistake Keep Going

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What’s the difference between a beginner making a mistake and a master making the same mistake?

The beginner will notice the mistake, stop, blame himself for making the stupid mistake and maybe even stop altogether for the day in frustration. He might contemplate for a long while, why this mistake has happened and how embarrassing the situation was.

The master accepts the situation and keeps going without a blink. Later when there is time, she will reflect on what led to the mistake and how she might be able to prevent it in the future. She will practice the situation and be prepared to deal with it the next time it might occur. She will not waste energy to dwell in self-blame or pity.

I once saw this mindset live in perfect demonstration. Tsuguo Sakumoto, a 9th degree black belt and the leader of Ryuei-ryu karate, demonstrated a Kama kata. Kama are Okinawan sickles. They have razor-sharp blades and the kata consists of lightning fast movements swirling two of them through the air at the same time.

Master Sakumoto made a mistake while demonstrating this kata to a crowd of about hundred people, all highly ranked karate-kas. One of the blades came in contact with the handle of the other. it cut right through the wood and made the other blade fly high through the air. Master Sakumoto was lucky that he hadn’t cut off some fingers.

This was a scary moment, a pretty bad mistake and could have been embarrassing. Other athletes might have gone in frustration and maybe thrown their tennis rack on the ground, storming out of the court. Not the karate master. He kept going as if nothing had happened. Not a moment of hesitation, not a blink, not a flinch. He was a hundred percent committed and finished the form. After that he bowed, went, picked up the other blade and was ready for questions from the audience.

Be in the moment. Finish what you have started. Don’t get thrown off by what you didn’t expect. Don’t dwell in analysis and get stuck in something that has already happened and which you can’t influence anymore. Think about it when you have time and then move on.

When you make a mistake in your practice don’t miss a beat. Realize and acknowledge what has happened. Decide if you need to adjust and move on in the same instance. Don’t let it throw you off.

The same is true for life. When you hit a bump in the road you need to keep going. Practice this mindset in martial arts. Make it your second nature and then make sure you apply the same mindset in your daily life.

 


Did you like this article? Want to read more?

I will keep posting articles here and I have them lined up way into summer 2020. However if you want to get it all in one comprehensive, structured, and grammar-checked (!) view, check out our new book:

 

Put on your oxygen mask first - book cover

Put On Your Own Oxygen Mask First

A practical guide to living healthier, happier and more successful in 52 weekly steps

By Alfons and Ulrike Staerk

ISBN 9781077278929

Find it on Amazon: Paperback, Kindle

 

If you like what you’re reading, please consider leaving a review on Amazon. If you don’t like it, please tell us what we can do better the next time. As self-published authors we don’t have the marketing power of big publishing houses. We rely on word of mouth endorsements through reader reviews.

Reflections on Achieving Your Goals: Where My Martial Arts and My Business Self Meets

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I have three big passions in my life: family, martial arts and growning people and teams. While following each of those passions I learned that common principles apply and each of those have cross-pollinated the other areas heavily.

I’ve been doing martial arts for over 25 years now. Here are some of my personal principles that came over from that area into my leadership toolbox. None of the following is breathtakingly net-new (yes, you can stop reading now if you were hoping for that) but it’s a framework that makes it easier for me to remember the key learnings.

Do it or don’t do it but don’t do it half-hearted

Be in the moment

Being in the moment is a key principle in martial arts, Zen and meditation. It’s about focusing on the now and not getting distracted by what has been or what might be in the future.

This is extremely powerful for being effective in business as well. Focus on the task at hand and nothing else. Turn off notifications, put away your phone, and hide your email inbox. And come back to enjoy those distractions once you’ve accomplished your task.

It’s also super important as you interact with people. Listening skills are a high valued skill today mostly because many people cannot focus on what the person sitting in front of them is trying to tell them. Stop playing with your phone or thinking about your smart answer that you will provide in response. Just listen to the person and show her that you do. Your partnership will improve tremendously!

It’s all or nothing

In martial arts if you engage you engage. No matter what the consequences are, you already decided that it is critical to engage. And you will pull it through.

I’ve learned that in business we’re often too afraid of losing to really do what it takes to succeed. I was most successful when we had no kids, two incomes and I really didn’t care whether I would lose my job over bold decisions.

I love my job and want to keep it and I need to feed a family now but I do try to remind myself that you need to be willing to lose (everything) in order to make the bold decisions that are required to be successful.

If you think it is important enough to do it, do it all the way. My teacher used to say “there is no being half pregnant”.

Things change, don’t miss the opportunity

Stay flexible

Be smart though. Things will change as you move along. Your initial plan that you want to badly follow through might not be appropriate anymore. Keep your focus on the goal but don’t get stubborn on your execution plan.

In martial arts your partner seldom tends to react the way you think she should have reacted. Stay flexible, stay on your toes, and shift your execution as your parameters change.

Avoid blind spots

In order to stay flexible you need to first know what’s going on and recognize if situations change. In martial arts we talk a lot about tunnel vision, the effect where you focus so much on one partner that you don’t even see as the other one approaches you from behind.

Maintain 360 degree vision. Obviously you need to stay on top of what’s going on in your industry and area of expertise as well as the broader initiatives in your company.

But you should extend your 360 degree awareness beyond business opportunities to your relationship with people. Are you deeply tuned into how people interact with you and how they react to you? Are you making it a point to reflect on how you appear to people, what your behavior and your style projects? Do you observe how team members perceive your posture and even your dress style when they interact with you (ie do you send the signal that you value them as a partner and thus care about the impression you make on them)? Do you behave in employee 1:1s the way you would in an interview or a board meeting?

Keep it simple

In martial arts the final mastery is to leave out everything that is not necessary. Slow is smooth, smooth is fast. If you leave everything out that is not necessary then the remaining is 100% effective (and yes, no one ever gets there).

In your work, simplify to be able to adapt faster. Process and complexity keep creeping up. Entropy will finally win (so much I remember from my physics master) but your job in life is to fight it.

Keep the mindset to constantly improve what’s needed but don’t be afraid to cut the rest. Focus on a few things and do them right (reminder: by definition focus does mean you can’t do everything).

It’s a journey, not a destination

Always remember that you’re in for the long run. You better make sure you make it all the way to the finish line and won’t drop out before. In martial arts if you make an impressive first move but then go down badly you won’t get many cheers (or feel great about it afterwards).

Be balanced

If you’re the world’s greatest jump kicker someday a fellow will come along and wrestle you to the mat. And if you never thought about wrestling before you will feel really miserable down there.

Keep up your motivation by following and nurturing your passions (and by making sure that you have more than one passion). Sometimes things will go awesome in one area but sometimes it might be bumpy – in those situations it’s great to have a second source to pull motivation and energy from. It’s bad if the only thing that defined you goes through a slow patch.

Don’t be a one trick pony, they get burned out quickly. Don’t neglect the things that are important to you. Balance your time across work, relationships and hobbies. Have all three of them!

A healthy mind in a healthy body

There is a Latin proverb for that. But I didn’t take Latin in school and better not pretend to have any such skills.

The concept is easy though: you kind of live in your body. Every day. That makes it your most important tool of all, please don’t break it.

Get the sleep you need (find out how much that is and then be religious about it). Do sports. You don’t have to run a marathon. Find out what works for you and build a habit around it.

And pace yourself! At times you have to outperform everyone else. And it feels great to do so! But then there needs to be time where you turn it down a notch and recharge your batteries. Pace yourself to be ready when ready is required. Don’t burn all your energy before the race actually starts. Take your long and short breaks.

Never stop being a student

In martial arts you never stop being a student. In fact once you stop learning you start losing. It should be just the same in life.

Be humble but aspirational and keep a learning mindset. Keep learning and keep stretching yourself, that’s actually the most fun part of life!

If you draw a short and a long line on the ground there are two ways to make the long line shorter. Most people try to wash some away from the long line, to erase it. That’s hard and messy and generally a lot of work which more often than not fails. A lot of competitive strategies work that way today where one competitor tries to throw rocks in the other ones way. A much easier way is actually to extent the short line. Invest in your abilities and leave the competition behind.

Final thought

In martial arts, once it’s done it’s done. You can learn from the many mistakes you just made but you can’t change any of them anymore – they’re out the door. You also don’t wallow in the past since it’s meaningless.

 


Did you like this article? Want to read more?

I will keep posting articles here and I have them lined up way into summer 2020. However if you want to get it all in one comprehensive, structured, and grammar-checked (!) view, check out our new book:

 

Put on your oxygen mask first - book cover

Put On Your Own Oxygen Mask First

A practical guide to living healthier, happier and more successful in 52 weekly steps

By Alfons and Ulrike Staerk

ISBN 9781077278929

Find it on Amazon: Paperback, Kindle

 

If you like what you’re reading, please consider leaving a review on Amazon. If you don’t like it, please tell us what we can do better the next time. As self-published authors we don’t have the marketing power of big publishing houses. We rely on word of mouth endorsements through reader reviews.

Reflections on Achieving Your Goals: “Making daisy chains takes my mind off”

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We need to listen more to our kids, they are the true teachers.

I was making daisy chains with our daughter today – actually she taught me how to make daisy chains. Seeing her work quietly, I asked her what was going through her mind.

Her answer was worthy of a Zen master:

I don’t think anything when I make daisy chains. Making daisy chains takes my mind off.

Had I asked the same question to any adult, I would have gotten a long list of unrelated thoughts back.

There’s a lot to learn from our daughter.

  • Be in the moment. Focus on what you’re doing.
  • Don’t worry about other things while you’re doing what you like.
  • Find pleasure and passion in the things you’re doing right now.

Watch your kids closely, there’s a lot we can learn from them!

 


Did you like this article? Want to read more?

I will keep posting articles here and I have them lined up way into summer 2020. However if you want to get it all in one comprehensive, structured, and grammar-checked (!) view, check out our new book:

 

Put on your oxygen mask first - book cover

Put On Your Own Oxygen Mask First

A practical guide to living healthier, happier and more successful in 52 weekly steps

By Alfons and Ulrike Staerk

ISBN 9781077278929

Find it on Amazon: Paperback, Kindle

 

If you like what you’re reading, please consider leaving a review on Amazon. If you don’t like it, please tell us what we can do better the next time. As self-published authors we don’t have the marketing power of big publishing houses. We rely on word of mouth endorsements through reader reviews.

Reflections on Achieving Your Goals: The Importance of Presentation and Attention to Details

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Presentation and attention to details is about making your ideas and content more impactful after you have covered all the bases. It’s an ‘and’ not an ‘either/or’. It’s about ‘Insisting on highest standards’ all the way through.

Not form over function but form and function.

Design matters and attention to details matters

Steve Jobs famously turned around Apple by obsessing on details – even those that aren’t visible to customers, like the visual clarity of the physical layout of the components in an iPhone, or the visual design and cleanliness of Apple’s factory floors.

Should that matter? Why isn’t function the only thing we should care about? Do we really need to refine the presentation of our content once the facts are there? YES!

Details matter. Presentation matters. Fit and finish matters.

Think about your own experiences. You (probably) like Apple products. Why? You could use any other computer/phone and would be able to do the same things: write documents, make calls, catch up on stuff. But you don’t, you find pleasure in things that are well crafted and where attention to details has been amply paid.

You likely had much more fun with your phone when it was new and without scratches. Why? It still fulfills the same functionality. Why should you care about it no longer being flawless in every aspect of its appearance?

How would you think if someone scratched your new car? It still drives just the same. Will it matter to you?

How about a precious gift for your loved ones? Would you wrap it in ugly, crappy and crumbled paper?

Everything is a sell. Everything is a presentation

Ok, here is where I’m going with this:

Everything is a sell, even if you sell primarily through data (function), you still have to sell.

All too often I see people spending a lot of time in thinking through problems, collecting data, working hard on the details – and then dropping the ball on presentation.

Supposedly small things destroy the overall impression that your content makes: hastily copy-pasted emails that are painful to read, documents where formatting of lists, paragraph alignment or spacing changes from paragraph to paragraph, inconsistent bolding, Xs and Ys that are forgotten in the text (do a simple search!), appendices that were not updated, supporting data that doesn’t pass a simple sniff-test…

If you don’t give your content that last final touch, you give away a significant part of the impact that your hard work could have. Doing a final check on ‘design’ and ‘details’ is probably the best bang for the buck you can get on any document that you have worked on for several hours. Invest that time!

Word has grammar checkers, go to full-page view to check alignments, search for Xs and Ys, check every appendix and make sure it received some love. Read your document or presentation one more time as if you didn’t know it. Better even, ask someone else to read it – not for the content but the presentation.

Don’t undersell your work. It’s not only the data, but also the presentation. Even if people tell you that it doesn’t matter, subconsciously it makes a huge difference. Would you rather get the scratched phone handed down or the same model that’s sparkly new?

Make it readable, engaging and make it look like you care. What you do matters, make it count! Have pride in your work and show that pride!

Obsession for detail differentiates Great from just Ok.

Last not least you are also sending a message to the reviewer: “This is good enough for you, I don’t care enough to make it nicer/clearer.” Sometimes you might do that consciously and strategically, but I assume in most cases you didn’t have that intention.

Bring your work over the finish line and make it matter!

 


Did you like this article? Want to read more?

I will keep posting articles here and I have them lined up way into summer 2020. However if you want to get it all in one comprehensive, structured, and grammar-checked (!) view, check out our new book:

 

Put on your oxygen mask first - book cover

Put On Your Own Oxygen Mask First

A practical guide to living healthier, happier and more successful in 52 weekly steps

By Alfons and Ulrike Staerk

ISBN 9781077278929

Find it on Amazon: Paperback, Kindle

 

If you like what you’re reading, please consider leaving a review on Amazon. If you don’t like it, please tell us what we can do better the next time. As self-published authors we don’t have the marketing power of big publishing houses. We rely on word of mouth endorsements through reader reviews.

Reflections on Achieving Your Goals: Make Your Voice Heard

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I have to confess: I’m an introvert. Big time.

I’m also a successful evangelist, company spokesperson, people manager and leader amongst extroverts. So how does that work? You guessed wrong, the answer is not schizophrenia.

Let’s first look a little closer to what it means to be an introvert. If you are an extrovert you probably want to stop reading now, this is secret stuff (chances are you’re already bored anyway). If you are an introvert this is for you!

First of all, there’s a broad misconception that introversion / extraversion describes what you CAN do. It does NOT! It’s merely an expression of your natural subconscious preference. It describes where you pull your energy from. Let me repeat: introversion/extroversion does NOT limit what you CAN do! And introversion comes with a lot of superpowers.

Your strengths

Having a preference for introversion usually means that you tend to think before you speak (versus forming your thoughts by conversing with others). By the way, I’m not saying that extroverts don’t think, their thought process just tends to work more through expression, exchange and refinement of thoughts while they discuss.

You also have a tendency to think deeply about things and consider all details and implications. You can do this because you don’t get distracted in your thought process by competing ideas from others, while you are still forming your own opinion.

Both are superpowers if used correctly. They can also be severe limitations if not managed properly.

Your weakness

Because you like to think really deeply about things before sharing, there’s a great risk that you will repeatedly come up with brilliant solutions only to find out that ‘the train has already left the station’.

Most of us introverts think that we can’t share a plan until we have it nailed 100%. That’s wrong. Having 80% is great! Having even only 60% to get a conversation started and begin enrolling everyone else is just fine too. Remember, the extroverts in your team need to see the plan evolving through discussion or they are likely to reject it and start a verbal thought process from scratch (there goes your brilliant plan).

Trying to get everything nailed down 100% will also make many of us fearful of speaking up in larger groups or even giving presentations at meetings or events. Drop that fear. In fact introverts are awesome speakers! Accept that you have only mastered 80% of your area of expertise. Guess what, everyone else likely only has a shallow 40% or so – that’s the reason why you were asked to be the speaker in the first place.

The last big weakness is that most introverts believe that others will actively look for and naturally discover their greatness. Bad news: that won’t happen. There’s a career problem here. The good news is: We can fix it.

How you can shine (more)

So what do we do to become even (more) impactful? Let’s go from easy to hard (at least that was my personal experience).

Social media

Good news is you’re a natural for this.

Having introvert preferences, you likely spend time reading, researching and thinking. You have very valuable thoughts, share them! You also tend to get to the point quick, to be concise and to leave out all the fluff. Readers love that.

Start engaging, start re-sharing and commenting. Then get into expressing and sharing your own genuine thoughts. Social media is a powerful way of sharing your thoughts and networking broadly without all that small talk stuff (yikes!). It empowers you to consistently build up and hone your personal brand.

It’s easy and natural for you. Just do it, don’t be lazy.

Presentations and events

You probably have already noticed that speaking isn’t actually hard for you either, once you choose to do it (and once you overcome your initial fears).

Your biggest concern typically is whether what you have to say is really worth sharing. Drop that. You’re the expert, that’s why someone chose you as the speaker. You might not know everything, but you do know so much more than your audience. Go for it, share what you know!

People will perceive you as a great speaker for the same reasons that they will like your social media writing. You don’t talk for talking’s sake. You also don’t think as you talk, instead you have a clearly thought out map in your mind which you will follow and unfold together with your audience. In short, you don’t waste their time.

You are detail focused, which can be a little lengthy at times. Be conscious of this and find the right balance to not bore and lose your audience.

Getting some solid speaker training is great advice for everyone. If you get an opportunity to present, go for it!

Meetings and decision-making

I already touched on an introvert’s tendency to have everything nailed down and polished 100% before showing it to the broader world. Scratch that approach right now and here. Unless everyone around you is an introvert too, it’s a recipe for failure.

Share early, share broadly, share frequently. If you have it 40% down, you’re ready to get thoughts and feedbacks towards the direction in your plan. When you have it 60% down, it’s time to evangelize everyone on your plan and get active buy-in. When you’re at 80%, ship it! You can still drive it to 100% if your plan turns out to become a huge success and is being widely implemented. Yes, I’m serious about this!

When sharing and evangelizing your plan to a new set of peers, sometimes it’s more effective to pretend you don’t have a grand master plan yet (even if you do) and rather let the new folks come to the same conclusions that you reached earlier. Gently guide the discussion, so that the team can get to the same place where you are. That’s not always the right strategy. Often you are just meant to present what the plan is. But sometimes it works wonders to get folks on board quicker. “Here’s the problem. Here’s the data. Here are some thoughts we heard. What do you think? Ah great, how about this?” – Sold.

In meetings make yourself heard. Yes this might sound cruel, but you actually have to speak up. In brainstorming sessions go first, so you don’t have to fight for the loudest voice once everyone else chimes in. Then go again last, to make the point that turns everything around and sticks in people’s minds. You will notice that often more extrovert groups will need some time for ‘vocal thinking’ before they are ready to listen to and consider your well thought through conclusions.

Promote yourself

If you’re like me, this is the hardest one and the one that we need to manage most consciously. You just don’t like to talk about the things you achieved. Those should be obvious right!?

Celebrating success of others or writing down accomplishments of folks in my team comes easy to me. I can effortlessly talk all day about the great things my direct reports accomplish every day. Writing my own performance review, résumé or LinkedIn profile is the hardest thing ever.

There is a saying in Germany that luckily one of my colleagues told me early in my days with Microsoft: “Do good things and talk about them!” I wish I could remember who gave me that advice, it was the best career advice ever (for an introvert – if there are still some extroverts around reading this, please DON’T try to talk more about your achievements)!

Don’t force it though, or you will feel eternally bad and corrupted. Find your personal way that feels authentic and doesn’t violate your values. If you’re a manager it’s easier, just talk about the great stuff your team achieved. If you’re an individual contributor talk about the progress that your v-team has made or talk about how you learned that your customers used your work to become more effective. If you’re working all alone in your cubicle, update your LinkedIn profile and find a better job.

If you don’t like talking about how great you are, shift your focus and share how customers, partners or team members were able to be more successful because of what you did. Don’t forget to call out, how what you did contributed to that amazing outcome. Start by giving credit but don’t understate your contributions.

Final thought

“I became a martial artist in spite of my limitations.”
Bruce Lee

Best advice ever. Perceived limitations (or boxes we put ourselves into) don’t limit what we can do – our mental model does. Understand your limitations preferences and turn them into an advantage!

 


Did you like this article? Want to read more?

I will keep posting articles here and I have them lined up way into summer 2020. However if you want to get it all in one comprehensive, structured, and grammar-checked (!) view, check out our new book:

 

Put on your oxygen mask first - book cover

Put On Your Own Oxygen Mask First

A practical guide to living healthier, happier and more successful in 52 weekly steps

By Alfons and Ulrike Staerk

ISBN 9781077278929

Find it on Amazon: Paperback, Kindle

 

If you like what you’re reading, please consider leaving a review on Amazon. If you don’t like it, please tell us what we can do better the next time. As self-published authors we don’t have the marketing power of big publishing houses. We rely on word of mouth endorsements through reader reviews.

Reflections on Achieving Your Goals: Don’t Sabotage Your Wins

Constant dropping wears away a stone

And paper cuts can kill you…

Most people are focused on the big, challenging and shiny projects, and that’s important. However, while we’re driving the big blocks and highly visible deliverables, we must not drop the ball on the more mundane promises we have made (e.g. project updates, the task we promised our co-worker, newsletter updates, that email from our boss,… – you name it).

Don’t undermine your big wins by being sloppy on the small and mundane tasks.

The problem with (many) little misses

We all miss something every now and then. That’s normal and ok. The problem arises, when it happens repeatedly, so that people start assuming you will miss a promise with a high-enough probability. They will lose trust in you and your reputation will erode. Once it looks like a pattern, you have a problem that you must solve.

Bringing in the big wins and celebrations is awesome! Be proud of it! Others will see them and recognize you for the achievement.

However, if there are small misses sprinkled throughout the big wins, people will remember the constant small signal much more than the sporadic big signal. What would you remember more, if I brought you a nice hot latte every morning or a $100 bill once a month? No, sorry, I won’t do either, it’s just a thought experiment.

Visibility is in the small things. If they don’t create confidence, we have a problem. Little mistakes add up and can neutralize all the good stuff you worked so hard for.

As managers, coaches, or even parents, we all know the situation. We want the best for our employees, coachees and kids. We want them to stack up wins. As we watch them over the weeks we all too often go: “Nice, nice, nice – oh shit, WHY did they do this?”. Then we start back from square one.

Tactics to Avoid misses

On the highest level, there are three key strategies to avoid creating a pattern of little misses:

  • Accountability: Track your promises – This is the most basic and simplest one. If you sign up for an action item, write it down right away. Block time in your calendar. If you can’t do it, say ‘no’ right away (read that Friday musing). No excuses after that.
  • Quality: Slow down and double-check – Don’t just try to get rid of an annoying task. Chances are you will miss a key point or your numbers or answer won’t make sense. Usually one of two things will happen as a result: either you will look like you don’t know what you’re doing, or an escalation will happen further down the road. You don’t need either.
  • Comprehensiveness: Ask yourself ‘what am I missing’ – The most frustrating thing for a (senior) leader is to have a question or count on a deliverable and then getting something that doesn’t solve the actual problem or answer the core question. Now the leader has to spend time following up and chasing down what you need. Prevent that from happening. As yourself what you’re missing and what the logical next question would be.

A word about managing senior leaders

Senior leaders have to fight a hundred fires at any given time. They need to constantly switch context between vastly different problem spaces. In meetings that is every 30 mins, in their inbox it is from email to email (i.e. within seconds). They don’t have all the details you have, and they might have forgotten a detail you shared a few weeks ago. They need to compartmentalize problems, quickly switch their thinking, recreate the full context of a new problem, get issues solved on the spot, and move on. Hundred times a day.

If they are not super-efficient with getting into a new context, understanding the problem and proposed solution on the spot and moving on, they will drown. Because of that, they usually have a very allergic reaction to anything that lacks context, is not thought through, doesn’t add up or leaves key questions open. Unless specifically booked, they don’t have time to brainstorm with you.

Understanding these constraints, here are critical things to do when responding to senior leaders:

Provide context – Don’t make them have to follow-up with questions to understand what you mean.

Be concise and crisp – Don’t make them have to search the answers to their concern in vast deserts of random data and words.

Close all loops (or at least provide timelines for when they will be closed) – Don’t make them continue keeping the topic on their worry list.

Get it done in your first reply – Don’t make them have to continue context switch in an email brainstorming conversation over days.

Double-check – Put yourself in the shoes of the recipient. Go over your answer and pretend to not have the context. Does is still make sense? Does everything add up?

Understand the intent

In order to achieve the above qualities in your response, specifically ‘getting it done in your fist reply’, it is key to not just answer the question at face value but to understand the intent.

Don’t just answer the immediate question or drop the data. Understand the intent! Ask yourself: “What is the requestor trying to achieve?”.

Once you understand the intent, what the requestor wants to achieve, you get a better sense of what additional information or context they might need. What additional questions were not asked but are required to achieve that intent? Provide the answers proactively!

Now make it consumable. Structure the data such that it serves the question and the underlying intent and the flow is easy to follow and understand.

Here’s an action for you

Spend a minute to reflect:

  • What action items and promises to others did you miss the last two weeks?
  • How may email threads with leadership did you have that required multiple inquiries and follow-ups from the leader?
  • How often was the quality of content not where it should have been for a review because you haven’t thought it through deeply enough?

What can you do to avoid and change that in the future!?

 


Did you like this article? Want to read more?

I will keep posting articles here and I have them lined up way into summer 2020. However if you want to get it all in one comprehensive, structured, and grammar-checked (!) view, check out our new book:

 

Put on your oxygen mask first - book cover

Put On Your Own Oxygen Mask First

A practical guide to living healthier, happier and more successful in 52 weekly steps

By Alfons and Ulrike Staerk

ISBN 9781077278929

Find it on Amazon: Paperback, Kindle

 

If you like what you’re reading, please consider leaving a review on Amazon. If you don’t like it, please tell us what we can do better the next time. As self-published authors we don’t have the marketing power of big publishing houses. We rely on word of mouth endorsements through reader reviews.