We are all quite busy and often hustle from one meeting to the next, from one project to the following, and from one task to the looming next one that requires our attention.
With that, it’s easy to forget what others did for us, helping us along the way. Even if we remember their crucial contributions, how often do we stop and take the time to say “Thank YOU” in a genuine and heartfelt way? Not the quick “thanks” in passing, but a thoughtful “Thank you” that is meaningful enough for us to warrant spending a few minutes thinking it through.
Those “Thank you’s” can be verbal or written, one-on-one or in front of a group – much of that depends on your communication style and even more so the recipient’s preferences. The delivery method doesn’t matter as much as whether you took time to think about it and whether you truly mean it.
If you truly mean it, make your “Thank you” specific. What did the other person do, why did it matter, and what impact did it have on you? Explain those, and your “Thank you” will mean the world and make the day for the person who receives it.
Which one do you think will make a deeper impression?
“Thanks, Alex, great job.”
“Thank you, Alex, for emptying the dishwasher on your own. I had a lot going on and really appreciate that I didn’t have to ask you to do it. That made my day a lot easier. I love to see how you thought about how you can help.”
Yes, Alex is our 10-year old son, and he sometimes remembers to empty the dishwasher on his own. No, he didn’t do it today – I made this example up. Parenting is a never-ending exercise in chasing tiny improvements… 😉
I have a reminder in my calendar every Friday to send those Thank you’s for cases where I received great service during the week. If I wouldn’t have those reminders, I would probably forget them in most weeks. I don’t send a “Thank you” every week, but the reminder ensures that I do in the cases when I should.
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Thriving in High-Pressure Environments
Lessons from Amazon, a global pandemic, and other crazy times
By Alfons and Ulrike Staerk
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